Refunds and cancellations

1. Assessments and consultations

The R750 immigration case-assessment fee is non-refundable because it reserves professional time and covers the review and assessment process. Where mandatory consumer law requires otherwise, those rights will apply.

If the client appoints Besther to proceed with the recommended immigration or relocation service, the full R750 assessment fee is deducted from the final professional-service quotation. A missed appointment or late cancellation may be treated as used professional time. Besther may permit one rescheduling request when reasonable notice is provided.

2. Custom and project-based services

Deposits, milestone payments and cancellation charges are stated in the written quotation or service agreement. If a client cancels after work has started, Besther may retain or charge the reasonable value of work completed, committed resources and non-recoverable third-party costs. Any balance properly due to the client will be refunded.

If Besther cancels before providing any service, amounts paid for the undelivered service will be refunded. If only part of the agreed service cannot be delivered, Besther will propose an appropriate replacement, credit or proportionate refund.

3. Digital reports and guides

Once a digital report, guide or download has been supplied or access has been granted, it is generally not refundable because the digital content has been delivered. A replacement, correction or refund may be offered when the customer receives the wrong product, cannot access it after reasonable assistance, or the product is materially defective, subject always to mandatory legal rights.

4. Monthly and annual subscriptions

A subscriber may cancel at any time before the next renewal date. Cancellation stops future charges; access ordinarily continues until the end of the already-paid billing period. Payments for a billing period that has already started are not normally refunded or prorated, except where required by law or where Besther fails materially to provide the subscribed service.

Monthly subscriptions renew each month. Annual subscriptions renew every 12 months. Cancelling a founding subscription may result in loss of the founding price if the customer subscribes again later.

5. Webinars and events

Event-specific cancellation and transfer terms will be displayed before payment. If Besther cancels a paid event, the customer may choose a rescheduled place, account credit or refund of the event fee.

6. Requesting a cancellation or refund

Email consult@besther.co.za with the customer name, payment reference, purchase date, service or product and reason for the request. Approved refunds are initiated within 7–10 business days. The customer’s bank or payment provider may require additional processing time.