Customer policy
Service delivery
How orders are confirmed, professional work begins and digital or customised services reach the customer.
Effective 4 August 2026
1. Order and payment confirmation
An order or booking is confirmed only after successful payment, where payment is required, and receipt of any information or documents needed to begin. Paystack or another disclosed payment provider may process the transaction. Besther does not ordinarily receive or store the customer’s complete card details.
2. Assessments and consultations
After payment of the R750 immigration assessment fee, Besther will confirm the document requirements, appointment method and expected assessment timeframe. Delivery may take place by telephone, video meeting, email, written assessment or a combination appropriate to the matter.
3. Quotations and customised projects
Translations, immigration administration, property, consulting, research and Africa Connect engagements are delivered according to the scope, milestones and timeframe in the accepted quotation or service agreement. Work begins after acceptance, the required payment and receipt of complete source material.
4. Digital products
Reports and guides are delivered electronically to the email address supplied at checkout or through a secure download or access link. Delivery is normally immediate after confirmed payment or within one business day when manual verification is required. Customers should contact Besther if delivery is not received.
5. Subscriptions
Paid subscriber access begins after successful payment and confirmation. Monthly and annual plans provide access to the premium publications and benefits described at purchase. Publication dates may vary according to the product schedule and the significance of available developments.
6. Delays and third parties
Timelines may change if the customer supplies incomplete or inaccurate information, responds late, changes the scope, or if government departments, courts, banks, couriers, contractors, partner organisations or other third parties cause delay. Besther will communicate material changes where reasonably possible.
7. Customer responsibility
The customer must provide accurate contact information, monitor the supplied email address, submit requested documents promptly and review deliverables within the stated period. Government or third-party decisions remain outside Besther’s control.